FAQ
Frequently Asked Questions
Find answers about our dry-mix mortar products, quotations, delivery, factory visits and after-sales support.
01Product & Customization
Q1What products do you manufacture?
Guangdong Qingshuang Energy-saving Materials Co., Ltd. owns the Bailishi, Yiju Qingshuang and Aimaini brands. We manufacture a comprehensive range of eco-friendly construction dry-mix materials.
- Thermal and sound insulation mortars
- K11 and JS waterproof coatings and mortars
- Tile adhesives for standard tiles, large slabs and sintered stone
- Special mortars for ALC wall panels
- Plastering, anti-crack and repair mortars, and interface agents
- Cement self-leveling, exterior wall putty and pervious concrete
- Seamless Aimaini microcement for walls and floors
Q2What industries are your products used in?
Our products are widely used in residential real estate, commercial fit-outs, prefabricated buildings, municipal infrastructure, interior decoration, industrial factories, schools, hospitals and other public building projects.
Q3Are your products certified?
We can provide ISO, CE, RoHS and other relevant certifications according to product type and customer requirements. Please contact us to confirm the documents available for your selected product.
Q4Can you provide product brochures?
Yes. We can provide electronic product catalogues and technical information for your reference.
02Quotation
Q5How can I get a quotation?
Please send us the required product type, specifications, application, quantity, packaging requirements and destination. Our team will review the information and send a quotation to your email as soon as possible.
03Delivery & Shipping
Q6Can I get a sample first? How long does it take?
Yes, samples are available. Preparation usually takes 3–7 days, depending on the product and customization requirements.
Q7What is the lead time for bulk orders?
Bulk orders usually take 15–30 days. The final lead time depends on the product, order quantity, packaging requirements, raw materials and production schedule.
Q8Where is your factory located? Can we visit?
Our company operates a large intelligent production base in Xinfeng, Shaoguan. Our office and exhibition hall are located at Room 302, Building 1, No. 2 Taihe Road, Wangniudun Town, Dongguan City, Guangdong Province, China. Customers are welcome to visit. Please make an appointment in advance so our team can arrange a guided tour.
04Cooperation & After-sales
Q9Can you sign a Non-Disclosure Agreement (NDA)?
Yes. We respect customers' intellectual property and confidential project information and can sign an NDA before cooperation.
Q10Do you offer after-sales service?
Yes. We provide product guidance and after-sales support. If a confirmed product quality issue occurs, our team will evaluate it promptly and provide an appropriate solution according to the order terms.